Warranty Policy

Warranty Guidelines

Everylite is focused on delivering the highest quality products; however, should an Everylite product fail under this warranty please contact Everylite customer service by calling (888) 567-4LED or by emailing [email protected].

Original proof of purchase is required at the time of the warranty claim. This warranty covers products for the original purchaser and is non-transferable. The detailed coverage is specified at the end of the document.

Limited Product Warranty Policy

Everylite covers their products for a period that ranges from 24 to 120 months, please refer to pages from 3 to 5 of the document to find the corresponding length to any of our products.

This limited warranty is valid only when Everylite’s signage LED and Power Supply are used together (as a system without third-party devices used in the system) for their intended use and properly wired and installed as a system in accordance with all instructions, building codes, the latest Underwriter Laboratory standards of Safety, National Electric Code, Canadian Standards Association, and all other domestic and international safety agencies that are recognized as having applicable safety requirements.

Any use outside the conditions stated in Everylite’s s written data sheets and instruction or stated herein, including the use of third-party dimming, flashing or other effect devices, extreme environmental conditions, or any other unintended usage will void this warranty. Replacement of Everylite products or Power Supplies with any other manufacturer’s components will further void this
warranty.

Everylite will not warrant:

  • Defects caused by improper installation and failure to provide a suitable installation environment
    (i.e. temperature, humidity)
  • Unauthorized service or parts
    • Damage caused by any power source problem, including but not limited to fluctuations and power surges, connections to improper voltage, or incorrect electrical line voltage
    • Minor imperfections that meet design specifications
    • Damages caused by usage that is not in accordance with product instructions or user manuals, failure to follow that product instructions or user manuals, or failure to perform cleaning or preventative maintenance
    • Damage caused by a product or part that has been modified to alter functionality or capability without the written permission of Everylite
  • Acts of God
  • Damages created during shipment
  • Incidental or consequential loss damage related to any defect of Everylite products
  • Damage caused by misuse of the products for purposes other than those for which it was designed
  • Products found bent, corroded, deformed, mildewed, broken, rusted, with a scratched PC board surface or of similar conditions
  • Damage or malfunction caused by normal wear and tear of the product

All damages must be reported and noted on the bill of lading the same day the product is received and emailed to us immediately to properly file a claim report. Otherwise, the Customer is responsible for all incurred repair costs, which may include: labor, parts, and all related shipping
charges.

Limited Labor Warranty Policy

Everylite provides a Limited Labor Warranty as specified at the end of the document, and complies with the product warranty portion of the claim being legitimate. This Limited Labor Warranty covers up to $500 for LED Modules per job and up to $150 for power supplies per job, regardless of sign size or the number of units.

Warranty Claims

In order to claim this warranty, here are the steps to follow:

  1. Contact our headquarter office at (407) 250-6706 or email at [email protected] indicating they have a Return Merchandise Authorization (RA) request. The customer will receive instructions on the required information in order to process this request. Documentation requested includes:
    • Picture of the sign/application not functioning
    • Picture of Everylite LED products installed in combination with Everylite power supplies
    • If applicable, a copy of the Labor Invoice
  2. Once the RA case is open, Everylite will issue the customer a return label for the defective product to be returned. The product must be returned in a box that shows the RA number as identified on the packaging
  3. If a customer request a product replacement immediately, Everylite will process a replacement order that requires a separate Credit Card Authorization form and will not be charged if the customer returns the defective products within 14 consecutive days from the RA creation date.
    • If testing reveals the product is to be defective and covered under this Limited Warranty and the customer did not place a replacement order, then the customer will receive a replacement at no cost
    • If testing reveals the product is to be defective and covered under this Limited Warranty and the customer did place a replacement order, then the customer will not be charged for that order
    • If testing reveals the product is not to be defective and the customer placed a replacement order, then that order will be invoiced and charged according to the credit card authorization specified
  4. After testing, if the product that is returned with the RA results is not to be defective then the product will be returned to the customer at their own expense and it is disqualified for any Labor Warranty claims

Warranty Specifications

LED Modules

Product SeriesItem NumberProduct WarrantyLabor WarrantyLabor Payment
Panoramic Series IP66PA-XD-XXXX-XX84 Months60 MonthsUp to $500 Per Job
OpticMax Series 12VOM-XD-XXXX-XX60 Months60 MonthsUp to $500 Per Job
EZBeam Series 12VEZ-XX-XXXX-XX60 Months60 MonthsUp to $500 Per Job
Flash SeriesF-XD-XXXX-XX84 Months60 MonthsUp to $500 Per Job
OpticMax Series 24VOM-XD-XXXX-XX120 Months60 MonthsUp to $500 Per Job
EZBeam Series 24VEZ-XX-XXXX-XX84 Months60 MonthsUp to $500 Per Job
Rainbow SeriesRB-XD-XXXX-XX36 Months36 MonthsUp to $500 Per Job
Nebula SeriesNB-XD-XXXX-X36 Months36 MonthsUp to $500 Per Job
Spectrum SeriesSP-XXX-XXXX36 Months36 MonthsUp to $500 Per Job
OpticE SeriesOE-XD-XXXX-XX60 Months60 MonthsUp to $500 Per Job
Crystal SeriesCT-XD-XXXX60 Months60 MonthsUp to $500 Per Job
Crystal RGB SeriesCST-XD-XXXX36 Months36 MonthsUp to $500 Per Job
Petite SeriesPT-XD-XXXX60 Months60 MonthsUp to $500 Per Job
Micro SeriesMC-XD-XXXX60 Months60 MonthsUp to $500 Per Job
Value SeriesVL-XD-XXXX-XX36 Months36 MonthsUp to $500 Per Job
Focus SeriesFC-XD-XXXX60 Months60 MonthsUp to $500 Per Job
BoxBeam SeriesBB-XD-XXXX-XX60 MonthsNANA

Power Supplies

Product SeriesItem NumberProduct WarrantyLabor WarrantyLabor Payment
VAL SeriesVAL-60-XX
VAL-100-XX
VAL-60-XX-X
36 Months
36 Months
60 Months
24 Months
24 Months
24 Months
Up to $150 Per Job
Up to $150 Per Job
Up to $150 Per Job
EVE SeriesEVE-60-XX
EVE-100-XX-XX
EVE-120-XX-XX
EVE-150-XX-XX
EVE-180-XX-XX
EVE-240-XX-XX
60 Months24 MonthsUp to $150 Per Job
ALA SeriesALA-60-XX-X24 Months
Slim SeriesSLM-XX-XX-XX36 Months24 MonthsUp to $150 Per Job
DIM SeriesDIM-XX-XX60 Months

Wall Washers

Product SeriesItem NumberProduct Warranty
Linear SeriesW-LN-XXX-XXX-XXXX-X
LN-XXX-XXX-XXXX-X
36 Months
Mega SeriesW-MGX-XXX-XXXX-XX-X36 Months
Dazzle SeriesW-DZ-XXX-XXXX-XX-X36 Months
Performance SeriesW-PF-XXX-XXXX-XX-X36 Months

EverNeon Series

Product SeriesItem NumberProduct Warranty
Elite SeriesEN-ELT-XXXX-XX-2436 Months
Freedom SeriesEN-FDM-XXXX-XX-2436 Months
Slim SeriesEN-SLM-XXXX-XX-1236 Months
Art SeriesEN-ART-XXXX-XX-2436 Months
Crystal SeriesEN-CST-XXXX-XX-2436 Months
Basic 270IF-B270-XXX-2436 Months
Basic 270Smart36 Months

Strip Lights

Product SeriesItem NumberProduct Warranty
Slim 4 Series2835VXX-XXXXXXX-SM436 Months
Slim 5 Series2835VXX-XXXXXXX-SM536 Months
Slim 6 Series2835VXX-XXXXXXX-SM636 Months
2835 Series2835VXX-XXXXXXX-XX36 Months
5050 Series5050VXX-XXXXXXX-XX36 Months
4040 Series4040VXX-XXXXXXX-XX36 Months
High Efficiency Series2835VXX-XXXXXXX-HE36 Months
Side Emitting Series3014VXX-XXXXXXX-SE36 Months

Controllers & Receivers

Product SeriesItem NumberProduct Warranty
Dimmable SeriesR-DIM-X12 months
Dimmable SeriesRC-DIM-X12 months
CCT SeriesR-CCT-XX12 months
CCT SeriesRC-CCT-XX12 months
RGBW SeriesR-FW-X12 months
RGBW SeriesRC-FW-XX12 months
RGBW SeriesR-FW-X-TP12 months
RGBWW SeriesR-FWW-X12 months
AmplifiersC-AMP-XXX12 months
SPI ConverterC-SPI-XXX12 months
SPI RemoteR-SPI-XX12 months
Opto-splitterC-SPL-XX12 months
DMX SeriesC-DMX-XXXXXX12 months
DMX SeriesC-ART-XXXXX12 months
RF ControllerC-XX12 months
RF/WiFi ControllerC-PWM-XXX-XX12 months
DecodersC-DEC-XXX-XX12 months